Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• • Use our services only for lawful purposes and in accordance with these Terms
• • Provide accurate and truthful information when contacting us or requesting services
• • Respect intellectual property rights and proprietary information
• • Maintain the confidentiality of any sensitive business information shared during our interactions

2. Permitted Uses

Our services are designed for:

• • Coffee roasters seeking to source specialty coffee from Laos
• • Businesses interested in agricultural development partnerships in the Bolaven region
• • Coffee buyers exploring sourcing opportunities in mainland Southeast Asia
• • Gathering information about Laotian coffee production and quality standards

3. Prohibited Uses

You agree not to use our services to:

• • Engage in fraudulent or deceptive practices
• • Interfere with or disrupt our website or servers
• • Harvest or collect information about other users without their consent
• • Transmit viruses, malware, or other harmful code
• • Violate any applicable laws or regulations
• • Misrepresent your identity or affiliation

4. Service Access Requirements

To access certain features of our services, you may need to provide specific information about your business and sourcing needs. We reserve the right to verify the information you provide and to deny access to our services if we have reason to believe the information is inaccurate or incomplete.

5. Fair Usage Guidelines

We expect all users to engage with our services in good faith. This includes respecting the time and resources of our team, our producer partners, and other stakeholders in the coffee sourcing process. Excessive or unreasonable demands on our services may result in limitations on your access.

1. Account Creation

Currently, our website does not require account creation for general browsing or contacting us. If we implement account features in the future, we will provide clear terms regarding account creation, management, and security responsibilities.

2. Business Relationship Management

When you engage our services:

• • You are responsible for maintaining accurate contact information
• • You should respond to our communications in a timely manner
• • You agree to notify us of any changes to your business circumstances that might affect our relationship
• • You will conduct all interactions professionally and respectfully

3. Service Suspension and Termination

We reserve the right to suspend or terminate your access to our services if you violate these Terms of Service, engage in fraudulent behavior, or misuse our services. We will typically provide notice before suspension or termination, except in cases of serious violations or legal requirements.

4. Confidentiality

Business discussions between Bolaven Quiet and our clients may involve confidential information. Both parties agree to maintain confidentiality regarding sensitive business information, producer details, pricing structures, and proprietary sourcing methods shared during our collaboration.

1. Service Uptime and Maintenance

We strive to maintain our website's availability, but we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We will attempt to provide advance notice of scheduled maintenance when possible.

2. Coffee Availability

Coffee sourcing services are subject to agricultural conditions, harvest timing, and producer availability. We cannot guarantee specific coffee lots will be available at any given time. Seasonal variations, weather patterns, and market conditions affect what we can offer.

3. Geographic Service Areas

Our primary focus is on coffee sourcing from the Bolaven Plateau in Laos, with additional services covering mainland Southeast Asia. While we work with international roasters, certain export logistics, legal requirements, or trade restrictions may affect our ability to serve specific regions or countries.

4. Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may update our service offerings, pricing structures, or operational procedures to reflect changing market conditions, producer relationships, or business priorities. Significant changes will be communicated to active clients.

5. Third-Party Dependencies

Our services involve coordination with coffee producers, export facilities, shipping companies, and other third parties. While we work to maintain reliable partnerships, we cannot be held responsible for delays, quality issues, or service interruptions caused by third-party actions or failures beyond our reasonable control.

1. Website Content Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Bolaven Quiet or its content suppliers and is protected by international copyright laws. You may view and print content for personal, non-commercial use only.

2. User-Provided Content

Any information, feedback, or materials you provide to us through our contact forms or other communications may be used by Bolaven Quiet to improve our services. You retain ownership of your content but grant us a non-exclusive license to use it for business purposes related to providing our services.

3. Trademarks

"Bolaven Quiet" and our logo are trademarks of our business. You may not use these trademarks without our prior written permission. All other trademarks mentioned on our website are the property of their respective owners.

4. Restrictions on Use

You may not:

• • Reproduce, distribute, or publicly display our content without permission
• • Modify or create derivative works based on our content
• • Use our content for commercial purposes without authorization
• • Remove copyright or proprietary notices from our materials